The Apple remote only handles so much unfortunately as we know all too well. Switching from Front Row to DVD Player or any other app can’t be done for instance. The little white device becomes nothing more than a poor paperweight in fact when trying to control any app that isn’t specifically a media or presentation tool. We normally get around this limitation by keeping a wireless keyboard and mouse handy, tucked away and out of sight until needed. Well I’m happy to report that our days of getting off the couch to reach for a keyboard or mouse are finally over because a handy little iPhone/iPod touch app has just rendered those battery sucking peripherals obsolete!

ControlPad's user interface is simple and functional.

ControlPad by Tienshiao Ma (link to developer’s blog) is a simple yet beautifully executed app that turns your multi-touch Apple iDevice into a wireless keyboard and mouse. As you can see from the image on the left, the interface divides the screen into a two button touch pad on top and a keyboard on the bottom. Communication is done using standard VNC protocols, so no installation is required on Macs running Mac OS X. However, because it’s VNC, it can be used to remote control any PC and OS that has a VNC server installed. The developers website even has step by step instructions for configuring your setup whether it be running Mac OS X, Windows or Ubuntu Linux.

Since I’ve already got my Macs set up to control via VNC and Screen Sharing, it took zero configuration on the computer end to start using ControlPad. It even automatically detected my Macs using Bonjour, so all I had to do was select my Mac from the list, enter my VNC password and within seconds I was controlling my Mac’s mouse and keyboard using my iPhone. It’s that simple. You can of course manually enter and save your PC or Mac’s network info and password to recall later with just one touch. If it wasn’t obvious, your Mac will need to be accessible over a WiFi network or via the internet and your iPhone or iPod touch will have to have network connectivity to be able to communicate with the computer. It even works on iPhones connected via a 3G or EDGE cell network over the internet.

The virtual touch pad is very responsive and allows you to do all the standard mouse click, double-click and drag operations. It even supports tap to click and two finger drag to scroll like the trackpads on Apple’s notebooks, which is a godsend if you’re surfing the web. To round out the features, the virtual keyboard seems to support all they keys you’d find on a full-size keyboard, and even supports modifier keys for key combos like Command+Option+Esc or Command+Tab. So there’s almost nothing you can’t do with this that you could with a real wireless or wired keyboard.

It’s hard not to love ControlPad for iPhone/iPod touch. The app isn’t perfect, but there’s not much to gripe about either. In my testing it has been fast, stable and responsive. I don’t really have any complaints, but I do have a couple of suggestions for improvements I’d like to see in a future update:

• It only supports TCP/IP port numbers up to 32767, even though port numbers upwards of 50000 should be perfectly valid. Update: Since the original review was posted, ControlPad has gained support for the full range of TCP/IP port numbers.
• As a Mac user, I’d like to see a per connection preference to have the ‘alt’ key aptly renamed ‘option’ when controlling a Mac. Update: The latest versions of ControlPad now seem to detect Mac hosts and displays a properly named ‘option’ key instead of ‘alt’.
• It would be nice if we could get a landscape keyboard when turning the device on it’s side. Since there wouldn’t be any room for the trackpad in landscape mode, it would be nice to be able to hide the keyboard to use a larger full-screen trackpad. Tilting the iPhone back to portrait mode could then return it to the default split-screen layout. Update: The developer did one better in a later release of ControlPad. Not only does turning the iPhone into landscape mode give you a landscape keyboard (thank-you!), but you can hide the keyboard and get a spacious full screen trackpad, great for doing extended complex mouse operations.
• This is a bit of a long shot, but one thing that I miss while using ControlPad to type on my Mac is the iPhone’s predictive spell checker. Maybe in a future update they could add a little text entry buffer so you could type your text with spelling correction on the iPhone, make any corrections and then send it all to the computer as keystrokes. That way we could benefit from the iPhone’s excellent typo correction system. Something you only realize you rely on when it’s suddenly not there to fix your clumsy thumbs’ mistakes.

ControlPad is available from the iTunes App Store for $2.99 CDN. In my opinion it is a must have app for any iPhone or iPod touch user who needs to control a Mac or PC that doesn’t have a keyboard or mouse within reach or if you want to do away with a mouse or keyboard altogether such as in a kiosk, presentation or home theatre setup. It works as advertised.

Rating: 4.5/5 Upgraded to 5/5 because of improvements added in the latest releases.
Product: ControlPad for iPhone and iPod touch
Version: 1.1.2 (iPhone OS 3.0 tested)
Price: $2.99 CDN
Developer: Tienshiao Ma
Website: http://www.tienshiao.org/iphone-apps/controlpad/
iTunes Link: Download ControlPad

I had staked out the establishment the evening before to confirm they had received their iPhone 3G shipment. My earlier recon mission was a success, arriving just in time to catch them moving several nondescript boxes from the trunk of a car into the store. Further interrogation revealed they had received 25-30 8GB units, and 5-10 16GB units. This was all I needed to know.

So I was fairly well prepared this morning. I had an umbrella, windbreaker and a little folding camping tri-pod seat (I don’t want to call it a stool, because of the obvious homonym which is just begging to have a joke made of it). There I waited patiently for the store’s 10am opening. In the pouring rain. After about 30 minutes of waiting, one other soul pulled up and got in line behind me, but then got discouraged after 20 minutes of soakage and left. At maybe 8:45am, another guy showed up, immediately followed by a third who had been waiting in his car for probably the last half-hour, but decided that being warm and dry was more important than being first or second. I guess he drew the line at being 3rd.

Luckily, we didn’t have to wait that much longer as three employees showed up at around 9:20am, and agreed to let us wait inside after I asked really nicely (desperately). Rather than keep us waiting until opening time (10am), they got started at 9:30, which was a smart move, considering that by this time there were now probably 8-10 people waiting behind me, and things were not going to go smoothly, as you’ll soon see…

So they brought out the two 16GB iPhones I asked for, got the account transfer completed for both mine and the missus’ mobile numbers while I carefully opened the boxes and inspected the iPhones for any obvious visual defects. While they were attempting to ‘unbrick’ the white iPhone by connecting it to their PC running iTunes, I was miffed to see that my black unit had a small hairline crack leading from the headphone connector on the top. Memories of my experience buying the first iPhone in Buffalo came back to haunt me as I asked them to go and grab a replacement unit for me before they allocate the last one to someone else. It turned out they only had around five 16GB units in total. Everyone in line behind me was waiting for the 16GB model. Some poor schmuck just lost his chance of walking out with what he was hoping for…

They were still having no luck unbricking using iTunes on either of the two PCs in the store. They told me they were pretty sure I could do it myself at home, so I packed up the wife’s iPhone and told them I’d do that. I just had to wait while they transferred the account activation over from the iPhone with the crack in it to the replacement. This is where my luck got worse. Rogers dealer activation website was now inaccessible under what surely was an insurmountable load of requests to activate new iPhones.

They retried several times, and then said, “no problem, we’ll just call it in.” BZZZZZZT, sorry, try again. Now, the Rogers dealer activation phone line, which they had no problems getting through to minutes earlier was returning a busy signal. But not just any busy signal, that fast busy signal that tells you that not only is the Rogers PBX system sitting in a corner in the fetal position sucking it’s thumb, but the Bell telephone circuit which feeds it is lying next to it unconcious and drooling. Sigh.

So the result was, I had to leave my iPhone in the store so they could try activating it again later. I took my wife’s with me so that I could attempt to unbrick it in iTunes myself at work. The whole process thus far took around an hour and twenty minutes. In that time, only one other person had walked out of the store with activated iPhones, the guy who was behind me in line. Had my first iPhone not had a crack, I would have been the first. I really felt for the 15-20 people who were now waiting in the store to get one, and getting impatient. The store had resorted to filling out manual activation forms and telling customers to come back to pick up their iPhones later.

To unbrick, or not to unbrick, that is the question

As soon as I was able to do so, I connected my wife’s white iPhone into my MacBook Pro and launched iTunes to see if I could ‘unbrick’ it. It showed it was trying to connect to the iTunes Store, but after a minute or two, failed with the following error:

“We could not complete your iTunes Store request. An unknown error occured (-4).”

I found reports of others having the same error, so figured I’d keep trying, as someone had reported success after about 15 attempts. After probably 10 attempts, it was partially successful, having unbricked the iPhone, but not completing the registration process in iTunes, so it wasn’t allowing me to sync the device with iTunes. I was OK with that, since I didn’t want to sync it with my Mac anyway. I just wanted to get the iPhone functioning.

I went back and picked up my black iPhone 3G from the store mid-afternoon, figuring that the store should have worked out it’s technical issues and/or the servers and customer service lines should be less stressed by then. When I got there, they had already taken care of activation with Rogers but explained that they still couldn’t unbrick via iTunes and that it was an issue with the iTunes Store being overloaded. Not a problem I told them, since I was successful in unbricking the first iPhone myself, I figured I’d get mine working with a bit of perseverance.

Coincidentally, as I was walking in the store, I ran into the guy who had been second in line this morning, who hadn’t been able to unbrick his two iPhone 3Gs. I recounted my experience and suggested he just keep trying and it should eventually work. He didn’t seem too happy, but at the same time was relieved and thankful for the information.

After getting back with my own iPhone, I had a bit more luck getting it unbricked than for my wife’s. It still took close to 10 attempts to finally get through (getting the same -4 error message as the first one got), but when it did eventually work, it let me get through the full activation/registration process. Once complete, I selected my syncing options, and was finally syncing all my contacts, calendars, mail accounts, music, photos, podcasts, videos and applications. It took a while, as expected (I sync’d about 8GB of content), but otherwise had no issues. Mission accomplished.

I couldn’t help but wonder to myself and out loud in the store, why on earth did the stores insist or bother trying to unbrick the iPhones in-store if customers could do it themselves at home? This would have reduced the wait times for customers waiting in line, and gotten customers home a lot quicker, even if they couldn’t use their iPhone right away. I guess if the process had worked as planned (and the iTunes Store hadn’t buckled under the load), it would have only been about a 2 minute process, and customers would be able to start using their iPhones immediately. I’m guessing this was one of the complaints that Apple had received from the previous iPhone launch, but it’s a good example of how the best intentioned procedure can end up backfiring if not implemented or planned properly.

The takeaway for Rogers and Apple

While we might cut Apple a bit of slack considering how large a product launch this was (it launched today in 21 countries) and even Rogers (they’ve probably never had to deal with a product that was in such high demand on day one), it’s a perfect example of why a lot of companies choose to do staggered product launches. Apple compounded the problem by not only releasing the iPhone and iPod touch firmware 2.0 the same day, but also launching the App Store the day before. So on top of the hundreds of thousands of new iPhones being sold and activated today, you had possibly millions of original iPhone and iPod touch owners hitting the iTunes Store’s servers as well to get the latest firmware and download the new mobile apps.

The official Canadian iPhone launch was a complete fiasco by any measure, and both Rogers and Apple have squandered a huge customer loyalty/satisfaction opportunity. Instead of blowing away customer’s expectations, they have pissed a lot of customers off. Most of those customers will most likely get over it, and once they have their iPhone in-hand will probably forget all about it or say it was all worth it because the iPhone itself will greatly exceed their expectations. The only thing that probably helped limit the amount of unhappy customers is the fact that the iPhone 3G was in relatively limited supply. I hope for both Rogers and Apple’s sake that these issues get ironed out tout de suite!

Rogers and Fido (owned by Rogers) essentially have identical service plans, which can be seen here and here respectively. While the lack of an unlimited data plan on the surface might seem like a major issue, it’s important to put things in perspective. Since no one can theoretically USE unlimited data in any given month, having an unlimited plan is really just a way to make people feel at ease that they will NEVER incur any data usage charges. One can argue that the same thing is accomplished by simply having a plan that has a high enough data cap that you’d never have to worry about hitting it.

Unfortunately, Rogers data plans don’t even come close to satisfying this, but not all is doom and gloom. With the entry-level data package’s 400MB per month of included data, you could check email, weather and stocks several times per day and do a bit of web surfing once a week or so and be fine. Just avoid using YouTube, the iTunes Store or AppStore until you have a WiFi connection. For those of you willing to dish out $115 to get the 2GB plan however, things don’t fare much better though. Sure, you can do the above activities 5x more than those on the $60/400MB plan, and even enjoy a bit of daily YouTube or iTunes downloads while on the go, don’t expect to be able to watch YouTube videos every day to pass your 30 minute train ride to and from work, because you’ll use up that 2GB of data real fast.

OK, so our data plans suck compared to the US, who get unlimited data for $30/month. So while we have a bit of breathing room to enjoy the features of the iPhone, we’re still stuck keeping an eye on our usage if we want to avoid expensive overage charges. If it were any other cell phone, we wouldn’t mind so much, but the iPhone is such an internet-rich device, and so fun and useful, that it really is a shame that we don’t have plans that let us truly use and enjoy the device.

So what else is there to complain about? Well, the lack of call display and a decent amount of included sent SMS text messages (only 75 on the $60 plan), which requires you to spend an extra $15 or more on an “iPhone value pack”. SMS texting is another one of the iPhone’s strengths, with it’s IM-like interface. Once again, Rogers iPhone plan stifles a great iPhone feature, rather than encouraging it’s use. The lack of call display is frankly a joke in this day and age. I’m surprised they aren’t charging us extra for “touch tone” service too.

Then there’s the matter of the unlimited evenings and weekends included with every plan. Rogers defines “evenings” as after 9pm. Me thinks they’re stretching the definition of evening pretty far. To have your evenings start at a more reasonable 6pm is going to cost you an extra $20/month for an iPhone Value Pack that includes call display and 10,000 sent text messages. Gee, thanks!

One positive to the Rogers and Fido plans is the inclusion of unlimited WiFi access at any Rogers or Fido WiFi hotspot. For those living in urban areas where these hotspots are readily available, this will be a major benefit, but will be hit and miss depending on the individual. Most people will likely not make any use of this feature whatsoever though, which means it adds very little value to the average user.

These plans frankly weren’t a big surprise to me. Rogers is in a very different market situation here in Canada than say AT&T south of the border. AT&T was in a floundering position and desperate to increase it’s market share, with other providers competing on the exact same GSM technology. Here in Canada, Rogers is the only GSM provider, and is already in a dominant position. They have zero competition for the iPhone, period. Bell and Telus’ networks are just not compatible with the iPhone’s GSM standard. The situation isn’t going to get any better until either Bell or Telus convert their network to GSM, or Apple releases a version of the iPhone that’s compatible with the CDMA/EVDO technology that Bell and Telus use.

If there’s any upside to Rogers iPhone data plans however, it has to be that they’re a major improvement over any previous data plans Rogers has offered before. When I first covered using an unlocked iPhone in Canada back in September of last year, we were paying $10 for 10MB per month, on top of your voice plan, and 3¢ per KB thereafter! To put that in perspective, it would have cost nearly $12,000 to use 400MB of data on that plan, which could lead to some nasty surprises for anyone not savvy enough to watch their usage.

Rogers overage charges are now a much more affordable 50¢ per MB for the first 60 MB, 3¢ per MB thereafter. Meaning that an overage of 100MB that used to cost $3072 would now only cost $31.20. It’s hard not to argue this isn’t a huge leap in the right direction. If there’s anything to be positive about with the introduction of the iPhone to Canada, this has got to be it.

Rogers, in what seems like a feeble attempt to instill suspense, is advertising that “Something really big is coming July 11th”, as though we’re all supposed to be in the dark about what that something is. Someone should ring up Ted Rogers and let him know that mystery teaser ads are much less effective if everyone already knows what it is. OK, ribbing aside, clicking “Learn more” brings you to the Rogers press release archive, and if you scroll down to June 9, you just might find this press release which confirms the mystery device is the iPhone 3G. Pricing is listed as $199 and $299 for the 8GB and 16GB models respectively, with a 3 year contract.

No plan pricing details are provided, so looks like we’ll have to wait a bit to find out how much they’re charging for data and if you have to sign a 3 year data contract in order to purchase the iPhone 3G at the discounted price.

Fido’s website on the other hand, is being ultra-original by announcing “Something really cool is coming July 11th”. See what they did there? They used the word “cool” in place of “big”, and suddenly they have a completely original advertising campaign. Somebody worked overtime to come up with that I’m sure. Clicking the ad on Fido’s website links to this press release which details the same handset prices as Rogers, but no additional details.

Now the question that I’m sure many of my readers really want to know: Once the iPhone officially comes to Canada, will owners of unlocked 1st gen iPhones be able to use their devices on Rogers or Fido without having to hack them anymore? In other words, will we be able to install the firmware 2.0 update, plug in our SIM card and activate our iPhones through iTunes or will we have to keep playing the firmware update hack game? I will be sure to update you all once I find out, but we probably won’t know for sure until shortly after July 11.

So, are you planning on buying the iPhone 3G once it comes out in Canada? If so, are you new to iPhone or will you be upgrading from a hacked iPhone? Let us know in the comments below.

That being said, they had a pretty decent hardware design concept, a very usable OS (although the interface was a tad childish for my taste) and a promising platform/application distribution strategy. But one thing they have never been is particularly successful in the overall handset market. So I’m a bit confused (and saddened) by this latest news that the Borg has gobbled up Danger, Inc.

“Sure, the folks in Redmond didn’t get their grubby mitts on Yahoo! (yet), but at least they picked up a little something for their mobile division, namely: Danger. According to news just crossing the wires, the monolithic company has picked up the Sidekick-creators for an undisclosed amount, and will subsequently fold the phone-maker into its mobile wing. Is there a Windows Mobile version of the Hiptop in our future? Survey says yes.”

There’s no doubt this has something to do with RIM and iPhone’s threat to Windows Mobile, as well as the impending Google Android threat, but at first glance, it’s difficult to understand what Danger might have to offer Microsoft.

Danger used to be a hardware designer, so Microsoft may be looking to enter the handset market with this purchase. But if they wanted a cool hardware design, they could have done better than Danger, who aren’t exactly selling HipTops by the truckload. Why not buy Motorola’s mobile business instead? Motorola is officially considering divesting itself of it’s mobile phone unit, after all. I don’t think this has to do with hardware though. For one, Danger has all but given up on the hardware, just one look at Danger’s website makes that imminently clear. Other than in a YouTube video, I can’t find pictures of their HipTop anywhere.

Microsoft also runs the risk of pissing off their existing Windows Mobile license owners. Something they can’t afford to do right now. They did that in the DAP market when they launched the Zune, which has failed to make any serious inroads against the iPod/iTunes juggernaut while at the same time weakening their existing PlaysForSure Certified for Windows Vista licensing effort (what was up with that rebranding move anyway?!?).

I also find it hard to believe that Microsoft sees any real value in Danger’s software, given that Microsoft has their own mobile phone OS. Microsoft has demonstrated long ago that it doesn’t need to pay for a good software idea, they can simply borrow it and make it their own. So what is it then?

I believe the answer to that question lies in these images from Danger’s website. One depicting the “Danger experience” and the other of their new business model:

These images depict a total solutions company. A company that can offer everyone in the ecosystem value, and more importantly provide a source of income from all levels. Microsoft’s current offerings only directly targets the OEM handset makers and the end users and completely leaves out the service providers, where most of the money is. Meanwhile, Microsoft’s two biggest competitors, RIM and Apple, have already figured out how to tap into the service provider revenue stream. RIM by providing the backbone service to it’s mobile email offering, and Apple by giving it’s partners a very compelling phone to lure subscribers with, as well as back-end services like the iTunes WiFi Store as well as email/information services through partnerships with other providers such as Google and Yahoo!.

Danger, once largely a handset OS/hardware company has already done all of the legwork to turn itself into an end-to-end solutions company. So by buying Danger, Microsoft acquires much of the knowledge, technology and relationships it needs to shift from being simply the maker/licensor of the Windows Mobile OS into a complete solutions provider in a bid to better position itself against the offerings of it’s competitors.

Overall, this seems like a smart move, but how easily it can be accomplished has yet to be seen. Danger’s technology has been about open standards and the use of Java. It’s no doubt going to take a lot of work to integrate it with Microsoft’s proprietary OS and APIs, but probably not as much work as trying to develop a similar solution from scratch, especially considering Microsoft is late to the party and was obviously completely unprepared to deal with not one, but two giants suddenly entering the market.

Unfortunately, there’s very little doubt that the current Danger mobile OS’s days are numbered, much to the sorrow of current HipTop/Sidekick fans. Less clear is the fate of the HipTop swivel screen form factor. Microsoft might choose to develop it further and use it to release it’s own handset (a.k.a., the Zune phone), or they might continue to license it out for others to build and brand as their own. What they choose to do really depends on how big the market is for the swivel device. Given that it wasn’t that wildly successful to begin with, Microsoft might just let it die a quiet death.

So HipTop/Sidekick fans, what’s worse? The form factor disappearing altogether, or living on it’s existance running the uninspiring Windows Mobile OS? Sound off in the comments or discuss it in the Art Of Geek forums!

I did some searching and couldn’t find a Canadian flag wallpaper anywhere on the web, so I decided to take matters (and PhotoShop) into my own hands and create one. I figured I’m probably not the only one who has wanted to do this, so I’m making my simple creation available for others to download and enjoy.

So how do you get it on your iPhone? Just right-click (or ctrl+click) the image on the left and choose “Save linked file” (or whatever the equivalent is on your browser/OS of choice) or click the image to open the full size version in a new window and drag it to your Desktop. Then add it to iPhoto and put it in a Photo Album that you have set to sync with your iPhone in iTunes and sync your iPhone to transfer it over. On the iPhone, open Settings–>Wallpaper and choose the image from the appropriate photo album and voila! Windows users, just do the equivalent steps for Windows using your photo organization/sync method of choice.

More advanced users may choose to copy the file directly to the iPhone’s wallpaper folder using scp or sftp. If you fall into this category, then you already know what you’re doing, so you don’t need me to spell it out for you.

Enjoy!

P.S. If you’re wondering how I got the screenshot of the iPhone lock screen, I followed this hint from ZDNet.

Now iTunes 7.6 appears to be safe. I’ve installed it and have synchronized my jailbroken and iPhoneSimFree unlocked 1.1.2 firmware iPhone without any apparent issues. Might be a good idea to hold off a few days just to be sure, but so far so good. If you have a hacked iPhone and have updated iTunes to 7.6, let us know in the comments how it went. Please include details about your hacked iPhone (firmware, hacks applied and unlock method if applicable).

Is it a wide-screen video iPod, an iPhone, Apple Newton resurrected or a combination of the three? There’s no way to know for sure, but all this information certainly does make the wait for Tuesday, Sept. 12 that much harder. While I doubt we’ll see any out of this world mobile chameleon device being announced, it’s still nice to hope for what fantastic Star Trek-ish device Apple has up it’s sleeves.

Adding fuel to the speculation is the fact that Apple released updated iMac and Mac mini computers this week with little fanfare. Products that most tech pundits were expecting Apple to unveil at their special event next week. Sure, faster processors don’t warrant any special event these days, but the new 24″ high-end HD capable iMac certainly would tie in nicely with the movie download service everyone is expecting Apple to unveil. I mean they only had to hold off on the announcement for an extra week. So what gives? Not announcing the new iMacs at the “It’s Showtime” event can mean only one thing: That there are more exciting things to announce and they don’t want to eat up precious time talking about a new iMac, as drool-worthy as it may be.

I don’t know about you, but I’m really hoping Apple announces an iPhone. But if I had to bet money on it, I’d guess we’ll see an event focused on movies, which means iTMS movie downloads (most likely for $14.99 and $9.99 a pop), new iPod nano’s in an aluminum scratch resistent enclosure, updated iPod video with a small chance of a bigger screen video model, and the piece to resistance: a new AirPort Express with Video, or similar set-top box for streaming your iTMS video downloads from your computer to your TV in the living room. This is where I’m setting my expectations, and I think that I’m setting relatively low. Anything above and beyond will be icing on the cake. Better keep some space on the ‘ol credit card just in case…

[3:58 pm Update: MacNN has posted an article about another related Apple patent application submitted in April 2006 for a “Hand held electronic device with multiple touch sensing devices”. Hopefully in time more pieces of the puzzle will come into place. Of course, the puzzle will be solved if and when Apple formally announces new products that are designed around any/all of this technology.]