This is what it sounds like when a console dies [Update 4]
[Update 4] Time flies when you’re having fun. I’m reminded of this as I think about the fact that I’ve owned my PLAYSTATION 3 for almost a year and a half now. I almost can’t believe I’ve been enjoying it for that long, but considering how much fun I’ve had with it, it’s no wonder. But another way to look at this timeframe is by how many months it’s been since the warranty has expired. Of course, how many months doesn’t really matter, it’s really just a question of whether it is expired or not.
Unfortunately my PS3’s age falls on the wrong side of that expiry date. Unfortunate because last night, my PS3 died. I was sitting on my couch racing a virtual VW Golf GTI around a virtual track in Gran Tourismo 5: Prologue (a fantastic racing simulator, by the way) when suddenly my PS3 beeped 3 times, shut itself off and just sat there with a flashing red LED. My first thought was that the game had just crashed really bad, so I tried turning the unit back on using the DualShock 3 controller. Nothing. I then tried pressing the power button on the front of the unit, the red light turned solid indicating the system was in standby mode. Another press and the system turned on, beeped 3 times, flashed a single amber LED and promptly shut itself down again with the flashing red LED as before.
I tried everything I could think of, including letting it cool off for over a half-hour and trying again, turning off the physical power switch in the back of the unit and even resetting the unit by holding the front power button for 10 seconds while turning on the physical power in the back. I also tried swapping out my upgraded 120GB hard drive with the original 60GB hard drive that came with the unit and even tried powering it on with no hard drive installed. Same thing every time.
So I called Sony Computer Entertainment America (SCEA), and they’ll be shipping me a pre-paid shipping casket box for me to pack my beloved console’s remains in and send it off to be replaced. Since it’s out of warranty, it’s going to cost me $160 CDN plus tax. Not too bad considering repairing any electronics these days usually costs an arm and a leg and a new PS3 would cost me $400-500. Still, it hurts. But what hurts more is knowing that I’ll likely be without it for 7-10 days, by the time I get the shipping box, send it back and receive the replacement.
The replacement will most likely be a factory re-certified unit, which basically means refurbished. Sony assured me that the replacement is shipped out 3-4 business days after receiving the defective unit. This is a relief as I expected it to be more like 1-2 weeks. I’m keeping my fingers crossed that I get a working PS3 unit in time for Grand Theft Auto IV’s release on April 29. It’s already bad enough that I can’t play Gran Tourismo 5: Prologue, which I just got 2 days ago.
I hope Sony’s standards for cosmetic beauty are strict, I’d hate to get a replacement PS3 that was in worse physical condition than mine is. The customer service operator told me they would ship my GT5P game disc back with the replacement unit, since it’s stuck in the drive with no reasonable way for me to get it out myself.
So I’m trying to look on the bright side. I still have the hard drive with all my game saves on it, which should work fine once installed in the replacement PS3 I get back. This is a good thing since I haven’t backed up my data in months. Also, not having the PS3 at home to keep me occupied will mean I have some free time to do other things, like work on my website, get out and enjoy the fresh air, and spend more time with neglected loved ones. I’m just bummed I won’t be able to taunt XBox 360 fanboys about the RROD anymore. Ah, of course I can, my PS3 will have to die at least twice before I have to worry about losing that privilege. 
Update 1 - 4/18/2008, 12:45 pm: I just received the return shipping box. I’ll be packing up my dead PS3 when I get home from work and dropping it off at the nearest Purolator depot tonight.
Update 2 - 4/20/2008, 2:30 am: I shipped my PS3 off on Friday evening. Funny thing is the paperwork that came with it, and that were emailed to me by Sony instructed me to attach a copy of my proof of purchase if my PS3 is in-warranty, but said absolutely nothing about how to provide payment if my PS3 is out of warranty. I called Sony back, and they seemed really out of touch about the whole process, which surprised me, since they supposedly have been dealing with out of warranty PS3 repairs for over 5 months now. They insisted I had the correct paperwork and that if I wanted to pay by credit card, that I should just write my card info and address on a piece of paper and include it in the box.
My confidence level in the rep I was speaking too wasn’t the highest at this point, since she had to put me on hold for several minutes to research the answer to every single one of my questions, all of which were pretty straightforward, like “how do I pay for my repair”? I wasn’t impressed and even asked for a supervisor to whom I expressed my disappointment with the poorly documented process, and the lack of training provided to the call center staff. He did apologize and understood my frustration, but said I was the first to raise an issue about the process with him. He did say he would pass my feedback on to the appropriate channels, and provided me the phone number of the repair depot in Ontario where my PS3 was being shipped so I could provide them with the credit card info by phone.
I called the toll free number for the repair depot, and the phone was promptly answered by a guy who shall remain anonymous to protect his job. After bringing him up to speed with my situation, he told me that he couldn’t take my cc info until they had received my PS3. He did confirm that there was definitely two different sets of paperwork/instructions for in and out of warranty repairs, and agreed that I had been provided the wrong ones. He instructed me to simply attach a copy of my receipt to the form as it instructed. When they receive it, they assume the in-warranty status has already been confirmed by the call centre and don’t bother checking the purchase date, so my repair would be covered under warranty.
So I did as I was instructed and am keeping my fingers crossed. I’ll be sure to update this article with the outcome of this ordeal.
Update 3 - 4/22/2008, 10:30 am: According to the online repair status website, my replacement PS3 was shipped this morning! So with a little luck, I should have it by tomorrow. Best part is, I was never contacted to provide payment, so looks like the guy I spoke to at the depot knew what he was talking about.
As an aside, the shipping and repairs are all handled through Purolator. Like many consumer electronics manufacturers these days, Sony has contracted out the shipping and repairs of their Playstation products, at least here in Canada. I don’t blame them, Purolator probably does it all cheaper and far more efficiently than Sony could do it themselves. This also explains why Sony’s support staff are somewhat clueless as to the actual behind the scenes process.
Update 4 - 4/24/2008, 10:35 am: Good news! I received my replacement PLAYSTATION 3 yesterday afternoon and there was no charge for it! The bad news is I tried reinstalling my 120GB hard disk that I had removed before shipping the unit back, and when I powered the unit up, it displayed a message saying that the hard disk needed to be formatted in order to be used. Crap. I sat for a moment wondering if there was anything I could do–nothing came to mind. So I went ahead and formatted it.
I dug out the old USB hard drive that I had last used to back up my PS3, and restored the last backup dated October 30, 2007. So I’ve lost about 5 months worth of game saves. Not the end of the world as I had finished a few games recently and already traded them in. The saves I will miss most are from Oblivion, which I had recently finished the main quest in, but still planned to go back and try to finish all the side missions. Probably about 10-20 hours of gameplay lost. The second worst loss is my progress in Assassin’s Creed, which I have been already been having a hard time motivating myself to play with all the other great games vying for my attention *cough* Call of Duty 4 *cough*. With the new COD4 maps coming out today and Grand Theft Auto IV hitting stores next week, I’m afraid my chances of picking up Assassin’s Creed again are getting pretty slim…
2 comments April 17th, 2008