Archive for April, 2008
[Update 1] Just a quick note for those of you who may have missed it, Rogers has made an official announcement that they have reached a deal with Apple to bring the iPhone to Canada “later this year”, according to MacDailyNews:
Ted Rogers, President and Chief Executive Officer of Rogers Communications Inc. today issued the following statement:
“We’re thrilled to announce that we have a deal with Apple to bring the iPhone to Canada later this year. We can’t tell you any more about it right now, but stay tuned.”
No more details are provided, nor is a link to any press release or article to back it up. We’ll just have to take their word for it I guess…
This is great news! Hopefully it will be in time for the launch of the rumored 3G iPhone and Apple AppStore software download service slated for June.
Update 1 - 11:45 am: It’s been
confirmed by TheStar.com this morning. Check out the full article which also has a short video report on the news.
April 30th, 2008
[Update 1] Given the difficulty I had securing a PLAYSTATION 3 on launch weekend back in 2006, I got in the habit of pre-ordering popular PS3 games from Futureshop.ca months in advance as a security precaution in case they were in short supply come launch day.
So far this hasn’t really been worth it, because there hasn’t been a single game released that I wasn’t able to simply walk into a local store on launch day and pick up off the shelf. The PS3 just doesn’t have enough of an install base yet to make it an issue, I figured. But for must have games, I sitll pre-ordered them just in case.
Now me being the impatient impulse buyer I am, I usually don’t wait for my pre-order to arrive via Canada Post, since that would mean waiting an extra 2-3 days before getting it. What I do is go pick up the game on launch day and then cancel my order online or by calling Futureshop.ca’s top secret toll-free customer service phone number. If it’s already shipped, it only costs me $1.99 for the shipping since I just return the unopened package for a refund (they don’t refund shipping charges, obviously).
I figured if any game was going to deviate from the status quo, it would be Grand Theft Auto IV. Since it was supposed to come late last year, I had pre-ordered it back on August 19, 2007. Today is the official launch day, but many stores opened at midnight to accommodate the crowds of GTA fans that were anxious for their ‘fix’. So being the game junkie I am, I headed over to a local Future Shop at around 11pm to stand in line. When I got there, there must have been 50-60 people in line. By the time midnight rolled around, there may have been 200-300 or more people in line. It was chilly (and I didn’t listen to my wife and wear a warmer jacket), but I had no problems picking up a copy of GTA IV. I don’t think anyone had a problem, it looked like the store had plenty of copies of both the XBox 360 and PS3 version to go around. One fellow line-goer said that Best Buy across the street had received 1200 copies of the game. I suspect this Future Shop probably got a similarly crazy amount, given that Best Buy owns Future Shop.
So yes I played the game for about 3 hours before getting to bed, and yes it’s as amazing as everyone says it is. Since this isn’t a review of the game (there are plenty of those at that link I just posted 19 words ago), I won’t bother going into any more detail about the game. Just go out and buy it, it’s as near perfect a game as has ever been made, blah, blah, blah. Back to my story.
This morning I check my Futureshop.ca GTA IV order status and expect to see that my order has already shipped, since I had forgotten to call them last night to cancel. To my surprise, instead of it saying “shipped” or “in process”, it lists the status as “out of stock”. So I check the product page at the online store, as seen in the image to the right (click to enlarge), to see what the store stock status is like. The four stores closest to me are all showing the game in-stock, but the online store is again showing out of stock. Now it doesn’t really matter since I have the game already, but this really struck a chord with me.
So to cut a long story short (is that even possible at this point?, I’m not sure…) So, to sum up, I pre-ordered my copy of GTA IV from Futureshop.ca more than 8 months ago, and I’m still not guaranteed a copy of the game from the initial shipment of inventory gets at least ships on launch day, yet anyone can just stroll into any Future Shop retail store on today and pick a copy up off the shelf. I pose the question to you, my readers (and more importantly to Future Shop): What is the point of pre-ordering your game in advance? Don’t answer that, it rhetorical. There obviously is no point. Future Shop’s online video game pre-orders are a scam. Or in other words, total B.S.
I have since cancelled my Metal Gear Solid IV pre-order from Futureshop.ca, and won’t be pre-ordering any future games from them. Since Best Buy owns Future Shop, and their online stores are likely one and the same, I’m extending this boycott to bestbuy.ca as well. From now on, if I want to pre-order a game, I’ll stick with EBGames, since they seem to take pre-orders pretty seriously. But I’ll likely just take my chances on launch day going forward, since the video game software industry really does seem to have mastered the art of maximizing launch day sales by ensuring they stuff the channel with sufficient inventory. Now if only the game hardware companies could do the same, people wouldn’t still be having a hard time finding a Wii.
Update 1 - 4/30/2008, 11:25 am: Well looks like my assumption about EBGames taking their pre-orders seriously was incorrect.
According to Kotaku, EBGames U.S. upper management gave instructions to their stores to provide copies of GTA IV to walk-in customers at the expense of customers who had pre-ordered the game. Not sure if this policy applied in Canada or not, but it’s a pretty safe bet it did.
Absolutely shameful.
April 29th, 2008
[Update 4] Time flies when you’re having fun. I’m reminded of this as I think about the fact that I’ve owned my PLAYSTATION 3 for almost a year and a half now. I almost can’t believe I’ve been enjoying it for that long, but considering how much fun I’ve had with it, it’s no wonder. But another way to look at this timeframe is by how many months it’s been since the warranty has expired. Of course, how many months doesn’t really matter, it’s really just a question of whether it is expired or not.
Unfortunately my PS3’s age falls on the wrong side of that expiry date. Unfortunate because last night, my PS3 died. I was sitting on my couch racing a virtual VW Golf GTI around a virtual track in Gran Tourismo 5: Prologue (a fantastic racing simulator, by the way) when suddenly my PS3 beeped 3 times, shut itself off and just sat there with a flashing red LED. My first thought was that the game had just crashed really bad, so I tried turning the unit back on using the DualShock 3 controller. Nothing. I then tried pressing the power button on the front of the unit, the red light turned solid indicating the system was in standby mode. Another press and the system turned on, beeped 3 times, flashed a single amber LED and promptly shut itself down again with the flashing red LED as before.
I tried everything I could think of, including letting it cool off for over a half-hour and trying again, turning off the physical power switch in the back of the unit and even resetting the unit by holding the front power button for 10 seconds while turning on the physical power in the back. I also tried swapping out my upgraded 120GB hard drive with the original 60GB hard drive that came with the unit and even tried powering it on with no hard drive installed. Same thing every time.
So I called Sony Computer Entertainment America (SCEA), and they’ll be shipping me a pre-paid shipping casket box for me to pack my beloved console’s remains in and send it off to be replaced. Since it’s out of warranty, it’s going to cost me $160 CDN plus tax. Not too bad considering repairing any electronics these days usually costs an arm and a leg and a new PS3 would cost me $400-500. Still, it hurts. But what hurts more is knowing that I’ll likely be without it for 7-10 days, by the time I get the shipping box, send it back and receive the replacement.
The replacement will most likely be a factory re-certified unit, which basically means refurbished. Sony assured me that the replacement is shipped out 3-4 business days after receiving the defective unit. This is a relief as I expected it to be more like 1-2 weeks. I’m keeping my fingers crossed that I get a working PS3 unit in time for Grand Theft Auto IV’s release on April 29. It’s already bad enough that I can’t play Gran Tourismo 5: Prologue, which I just got 2 days ago.
I hope Sony’s standards for cosmetic beauty are strict, I’d hate to get a replacement PS3 that was in worse physical condition than mine is. The customer service operator told me they would ship my GT5P game disc back with the replacement unit, since it’s stuck in the drive with no reasonable way for me to get it out myself.
So I’m trying to look on the bright side. I still have the hard drive with all my game saves on it, which should work fine once installed in the replacement PS3 I get back. This is a good thing since I haven’t backed up my data in months. Also, not having the PS3 at home to keep me occupied will mean I have some free time to do other things, like work on my website, get out and enjoy the fresh air, and spend more time with neglected loved ones. I’m just bummed I won’t be able to taunt XBox 360 fanboys about the RROD anymore. Ah, of course I can, my PS3 will have to die at least twice before I have to worry about losing that privilege. 
Update 1 - 4/18/2008, 12:45 pm: I just received the return shipping box. I’ll be packing up my dead PS3 when I get home from work and dropping it off at the nearest Purolator depot tonight.
Update 2 - 4/20/2008, 2:30 am: I shipped my PS3 off on Friday evening. Funny thing is the paperwork that came with it, and that were emailed to me by Sony instructed me to attach a copy of my proof of purchase if my PS3 is in-warranty, but said absolutely nothing about how to provide payment if my PS3 is out of warranty. I called Sony back, and they seemed really out of touch about the whole process, which surprised me, since they supposedly have been dealing with out of warranty PS3 repairs for over 5 months now. They insisted I had the correct paperwork and that if I wanted to pay by credit card, that I should just write my card info and address on a piece of paper and include it in the box.
My confidence level in the rep I was speaking too wasn’t the highest at this point, since she had to put me on hold for several minutes to research the answer to every single one of my questions, all of which were pretty straightforward, like “how do I pay for my repair”? I wasn’t impressed and even asked for a supervisor to whom I expressed my disappointment with the poorly documented process, and the lack of training provided to the call center staff. He did apologize and understood my frustration, but said I was the first to raise an issue about the process with him. He did say he would pass my feedback on to the appropriate channels, and provided me the phone number of the repair depot in Ontario where my PS3 was being shipped so I could provide them with the credit card info by phone.
I called the toll free number for the repair depot, and the phone was promptly answered by a guy who shall remain anonymous to protect his job. After bringing him up to speed with my situation, he told me that he couldn’t take my cc info until they had received my PS3. He did confirm that there was definitely two different sets of paperwork/instructions for in and out of warranty repairs, and agreed that I had been provided the wrong ones. He instructed me to simply attach a copy of my receipt to the form as it instructed. When they receive it, they assume the in-warranty status has already been confirmed by the call centre and don’t bother checking the purchase date, so my repair would be covered under warranty.
So I did as I was instructed and am keeping my fingers crossed. I’ll be sure to update this article with the outcome of this ordeal.
Update 3 - 4/22/2008, 10:30 am: According to the online repair status website, my replacement PS3 was shipped this morning! So with a little luck, I should have it by tomorrow. Best part is, I was never contacted to provide payment, so looks like the guy I spoke to at the depot knew what he was talking about.
As an aside, the shipping and repairs are all handled through Purolator. Like many consumer electronics manufacturers these days, Sony has contracted out the shipping and repairs of their Playstation products, at least here in Canada. I don’t blame them, Purolator probably does it all cheaper and far more efficiently than Sony could do it themselves. This also explains why Sony’s support staff are somewhat clueless as to the actual behind the scenes process.
Update 4 - 4/24/2008, 10:35 am: Good news! I received my replacement PLAYSTATION 3 yesterday afternoon and there was no charge for it! The bad news is I tried reinstalling my 120GB hard disk that I had removed before shipping the unit back, and when I powered the unit up, it displayed a message saying that the hard disk needed to be formatted in order to be used. Crap. I sat for a moment wondering if there was anything I could do–nothing came to mind. So I went ahead and formatted it.
I dug out the old USB hard drive that I had last used to back up my PS3, and restored the last backup dated October 30, 2007. So I’ve lost about 5 months worth of game saves. Not the end of the world as I had finished a few games recently and already traded them in. The saves I will miss most are from Oblivion, which I had recently finished the main quest in, but still planned to go back and try to finish all the side missions. Probably about 10-20 hours of gameplay lost. The second worst loss is my progress in Assassin’s Creed, which I have been already been having a hard time motivating myself to play with all the other great games vying for my attention *cough* Call of Duty 4 *cough*. With the new COD4 maps coming out today and Grand Theft Auto IV hitting stores next week, I’m afraid my chances of picking up Assassin’s Creed again are getting pretty slim…
April 17th, 2008
Yesterday news broke that the Sony DualShock 3 controller for the PS3 had been spotted at big box retailers stateside. After reading the news, I proceeded to check the store stock for local Best Buy and Future Shop stores to see if they were in Canada too. Future Shop didn’t have them, but the Best Buy near my house did. I then remembered I had a growing stack of games at home that I had either finished or otherwise wasn’t likely to play again, so I called the EBGames near home to see if they had them, which they did.
So a quick stop at home to collect my unused games and I was off to EBGames to pick up a couple of DualShock 3’s. After coming home from my little shopping excursion, and struggling with the hulk-proof plastic packaging, I was finally able to plug the two new controllers in to charge them. This is the bittersweet thing about most geek kit. The euphoria experienced by getting a new toy home and unboxed is invariably doused by the unfortunate necessity to charge it’s batteries for 8 hours. Not wanting to use the controller while it’s charging for fear of upsetting the battery Gods (hey, the first charge is the most important one in a young battery’s life!), at least I could hold and visually inspect it.
My first impressions:
- It’s a tad heavier, but not in a bad way, more in a good way.
- It feels much more solid. My old Sixaxis controllers seemed to creak and flex a bit if I applied twisting pressure with both my hands. When I do the same on the DualShock 3, it doesn’t budge. It’s solid as a rock.
- It’s plastic shell is completely opaque, unlike the Sixaxis which was slightly transluscent.
- Besides the above and the DualShock 3 badge on the front, it looks and feels identical to my old Sixaxis controller, which is good because the Sixaxis is the most comfortable controller I have ever used for long periods of time.
So overall, I’d say the DualShock 3 is a nice improvement over the Sixaxis, and there’s absolutely nothing to complain about as far as I’m concerned. Sure, it still doesn’t come with a USB cable, but I think in this day and age of conservation, we have to support such decisions, even if their reasons for doing so were purely economic. Given that the controller is essentially disposable, at least we won’t start building up a collection of redundant USB cables. It’s bad enough we’re throwing out the entire controller when the battery dies. OK, so maybe there’s one thing to complain about: a removable battery would have been nicer to the environment, although most likely at the cost of aesthetics and rigidity.
Before I got to bed, and after the dual DualShock 3’s had had a good 7-1/2 hours of charging, I decided I didn’t want to wait until the next day to feel the force feedback love. So I fired up Super Stardust HD for a quick asteroid smashing session and was pleasantly greeted by the soothing pulses of Immersion’s patented force feedback technology. While SSHD might not be the best game to showcase the new controller’s capabilities, it was enough just to get a feel for it and also to confirm that you can easily turn force feedback on/off via the menu that appears when the PS button is pushed. It felt good to have force feedback back, as though for a brief moment all was right with the world. Now if Infinity Ward just adds force feedback support to Call of Duty 4 for PS3, all would be right with the world.
April 8th, 2008
